Episode 40 - Mail Call
I'm happy to report my foot is healing nicely. The stitches are out and I'm in a regular shoe again. I believe my recovery and rapid return to work was spurred on by Grandma... a bit of holistic healing so to speak (though not necessarily "non-invasive").
DH and I have found that a short period of solitude upon first arriving home from work helps the mindset for the evening. Going straight from hours in the the work setting to hours in the Grandma setting without a break is difficult. Even a thirty minute span of mental offload is a good investment in a more family-friendly dinner hour and evening.
Last night as DH and I were in the post work/pre-Grandma setting, the phone rang. DH picked up the extension and checked the caller ID noting a toll free number. He disconnected. Noticing the handset still displayed TALK, he re-engaged.
G: Hello. Hello.
"I'm sorry, your call did not go through. Would you please try your call again?"
G: I wasn't making a call
"I'm sorry, your call did not go through. Would you please try your call again?"
G: Thank you.... Goodbye.
DH and I stifle laughter. Nothing like a little tele-humor to aid in the unwinding process.
In the past week or so - DH has also signed us up for "Message Manager" through our local phone carrier. This call tracker notifies both of us via email, every time a call goes out or comes in to our home phone. It can also be a source of entertainment as we see a number pop up in our email that looks vaguely familiar, followed by another similar number - and then one of our phones rings. Most of her calls are to or from Ruby. When a number appears we can't identify, we do a reverse look-up. Another helpful tool in monitoring Grandma while we are away.
One of Grandma's favorite 'chores' is to get the mail. When the dogs signal the postman has been here, Grandma fetches the contents of the mailbox and neatly piles it in individual stacks on the kitchen counter... DH, NM, CeCe ... her mail however, she keeps by her chair to "go over." Most often, if she questions something - she'll ask one of us what it is about.
G: I want you to look at this.
DH: What is it?
G: It's my mail. It says it can lower my interest rates on my credit card.
DH: You don't have a credit card.
G: Then why would they send this to me?
DH: They want you to sign up for one.
G: Do you think we should?
DH: No
G: Should I send it back and write "No" on it?
DH: No (ripping it in half and throwing it in the recycle bin)
G; I don't think you should have done that.
Over the weekend Grandma took some of her mail "upstairs" to her basement apartment. On a hunch, DH did a quick search and found her dentist bill.
DH: You can't take mail to the basement until we've seen it.
G: I thought you'd seen it.
DH: No, you need to leave ALL the mail on the counter until we've looked through it. This bill won't get paid if we don't get it. We pay your bills.
G: What about this? (revealing another envelope)
DH: That's just an EOB from your insurance. It explains the benefits they've paid for you. You get one every month. Just file it.
Sounds so simple doesn't it? "Just file it." Grandma has multiple plastic file holders filled with years of monthly reports. But this time, she's not having it. The next morning, before I leave for work, the subject is revisited.
G: Who can we get to look at this?
NM: At what?
G: This... (displaying the EOB)
NM: DH told you to file that.
G: I can't file it ... we need to have a lawyer look at it.
NM: No we don't... you get one every month. DH told you to file it ... or you can throw it away.
G: I am NOT going to throw it away.
NM: Then file it. But we are NOT calling a lawyer to look at your EOB.
A couple hours later at work, the Message Manager informs me my office phone is about to ring.
NM: Hello.
G: Hi... it's me. So do you know anyone who can explain this paper to me?
NM: I did explain it Mom. They paid money toward your doctors and medicines. They have to report that back to you ... that's all.
G: I just don't understand it.
NM: And you don't have to... we take care of that stuff for you. You can ask DH about it again if you want, but he'll just tell you to file it.
G: ... or he'll rip it up.
It's amazing how much time and energy can be wasted on snail mail. In this cyber age of electronic delivery, e-statements and the like, it seems such a waste. DH thinks we should get her a PO Box to eliminate the problem.... or a locked mailbox for the side of our house. Maybe we should check with a lawyer to get his opinion....
So ends Episode 40